Refund policy

Refund & Returns Policy

Overview

Thank you for shopping with us. All products in our store are produced on demand using a print-on-demand fulfilment model. This means each item is created only after an order has been placed.

We want you to be happy with your purchase. If there is an issue with your order, please contact us and we will do our best to resolve the matter.

Returns and Exchanges

As our products are produced on demand, we do not generally accept returns or exchanges for orders that are received correctly and arrive in good condition.

This includes:

Incorrect size selection by the customer
Change of mind after purchase
Incorrect colour or design choice

Please carefully review the product descriptions and size guides before placing your order.

If you believe there is an issue with your order, please contact us and we will review your request.

Change of Mind

If you change your mind after placing an order, please contact us as soon as possible and within 24 hours of purchase.

We will do our best to accommodate your request; however, production may begin shortly after your order is placed. Once production has started, we may not be able to cancel or amend your order.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery and contact us within 7 days of receiving your order if:

Your item arrives damaged
Your item has a manufacturing defect
You receive the wrong product

To help us resolve the issue, please provide:

Your order number
A description of the problem
Clear photographs showing the issue

After reviewing your request, we may provide:

A replacement item at no additional cost, or
A refund where appropriate

You will not be required to return a damaged, defective, or incorrect item unless we specifically request it.

We cannot offer exchanges or refunds for items that have been damaged after delivery, used incorrectly, or affected by normal wear and tear.

Incorrect Size Selection

Please check our size guides carefully before placing your order.

If you select the wrong size, we may not be able to offer a refund or exchange because each item is produced after purchase. However, please contact us and we will do our best to assist you.

Lost or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us.

We will investigate the matter with our fulfilment and shipping partners and work towards a suitable solution.

We are not responsible for delays caused by incorrect delivery information provided by the customer.

Refund Processing

If a refund is approved, it will be issued to the original payment method used at checkout.

Please allow 5–10 working days for your refund to appear, depending on your payment provider and bank processing times.

If you have not received your refund after this time, please contact us at:

Email: fichini.store@outlook.com

Contact Us

If you have any questions regarding your order, returns, or refunds, please contact: