Shipping policy

Shipping Policy

Order Processing and Dispatch

Thank you for your order. All products are produced on demand after your purchase.

Our usual processing and production time is 3–5 working days. Your order will be dispatched once production has been completed.

Please note that delivery times are in addition to the processing and dispatch period, so please allow time for both production and shipping when estimating your delivery date.

In the unlikely event that an item becomes unavailable or there is an unexpected production delay, we will contact you with an update and provide information on the available options.

Shipping Methods

Orders are shipped using trusted delivery partners. Depending on the product, order size, destination, and selected shipping service, your order may be delivered by:

Royal Mail
Evri
DPD
DHL
USPS (where applicable)

The packaging used may vary depending on the product. We aim to use environmentally responsible packaging wherever possible, and the majority of parcels are shipped using plastic-free packaging.

Tracking Information

Tracking availability depends on the shipping method selected at checkout.

Where tracking is available, your tracking information will be provided in your dispatch confirmation email.

Please allow up to 48 hours for tracking information to become active after dispatch.

Estimated Delivery Times

Delivery times vary depending on the destination and shipping service selected.

Please remember that these delivery estimates are in addition to the 3–5 working day processing period.

United Kingdom

Royal Mail 24: approximately 1–3 working days
Royal Mail 48: approximately 2–5 working days
Courier delivery: approximately next working day

Please note that Royal Mail 24 aims to deliver the next working day but this is not guaranteed and may take up to 3 working days.

Europe

Royal Mail services: approximately 3–5 working days
Courier services: delivery times vary depending on destination

Rest of World

Royal Mail services: approximately 7–10 working days
USPS (USA): approximately 3–5 working days
Courier services: approximately 5–7 working days

Please note that international deliveries may be subject to customs processing, which can occasionally cause additional delays.

Delayed or Missing Orders

Although rare, parcels can sometimes be delayed or lost during transit.

If your order has not arrived within the expected delivery timeframe, please contact us and we will investigate with our fulfilment and delivery partners.

Before contacting us, please check:

Your delivery address is correct
Your local delivery office or courier service for any held parcels
Any tracking updates provided

For orders confirmed as missing, replacement requests can only be processed after the following periods:

UK orders: 10 working days after dispatch
EU and Rest of World orders: 28 days after dispatch

Please contact us regarding missing orders within 45 calendar days of dispatch, as claims and replacement requests may not be possible after this period.